Shipping & Return Policy

Shipping Policy

Domestic US customers typically take 2-5 days to arrive depending upon the service you choose at checkout.  International order delivery times may vary based on your location.  Many orders are shipped the same day, but this may not be possible based on current demand or when the order is placed.  

We can use your shipping account.  Many of our international customers often prefer using their own account.  If you want us to ship on your UPS, DHL, or FedEx account, please put the account number in the order comments section during checkout.  

We offer priority & expedited shipping via FedEx (including overnight and international priority).  These expedited options can be added to your order during checkout for an additional fee.  Estimated or quoted expedited shipping times are from when the product ships, not from when the order is placed.  We make our best efforts to get orders out within 24 hours of the order placement, but some orders may take longer based on demand and when the order is placed.  Please contact us at info@triton3d.com if you need to place an expedited order and want to check availability.  

Return Policy

We want to make sure you like the products we make and therefore offer a 30-day return policy.  Customers may return unopened & unused product within 30 days of purchase.  After 30 days, returns will not be accepted. All Discontinued, Sale, and Clearance Items sales are final and are not covered by the 30-day return policy.

Restocking fee:  Returned non-defective products are subject to a 15% restocking fee.    

Defective product:  A product can only be deemed defective upon evaluation by Triton3D support.  Please contact us at info@triton3d.com to discuss any quality related issues.  

RMA process:  You must obtain an RMA (Return Merchandise Authorization) before returning an item by contacting support via e-mail or phone (info@triton3d.com). When returning an item for an exchange, the returned item must be received by Triton before a replacement item is shipped or a refund/credit is issued. 

Return shipping costs:  All return shipping costs are the responsibility of the customer.  Orders that are cancelled by the customer after they have shipped may be returned for a refund, less the shipping charges related to the cancelled order.  

International shipping:  Shipping fees do not include duty or taxes that may be charged by your country.  Please note that if the customer chooses not to pay duties or taxes or has entered an incorrect address and the shipment is returned to us, any refund offered will be reduced by all shipping costs and fees we incur.  

Please use at info@triton3d.com or via telephone at (616) 901-1300 if you have any questions about this return policy.