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Frequently Asked Shipping Questions
International Duties and Taxes: Please note that our pricing does not include import duty or taxes that may be charged by your country. You will be responsible for paying these fees when the product is delivered to your country.
How long will my shipment take to get to me? Domestic US customers typically take 2-5 days to arrive depending upon when the order was placed and if you upgraded to an expedited shipping service. International order delivery times may vary based on your location (typically 1 week for free shipping). Expedited International options are available during checkout.
Can we ship on your account? Yes. Many of our customers often prefer using their own account. If you want us to ship on your UPS, DHL, or FedEx account, please put the account number in the order comments section during checkout. We will refund any shipping charges the website has charged you and instead use your account.
Do you offer expedited shipping? Yes. We offer priority shipping via FedEx (including overnight). These expedited options can be added to your order during checkout for an additional fee.
Additional questions? Please email us at firstname.lastname@example.org and we will do our best to assist.