Privacy policy
This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.3dxtech.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Our use of Cookies is described further below.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Google Analytics
We use Google Analytics, Google Ads, and associated tools (including Google Tag Manager) to understand how visitors interact with our Site and to deliver advertisements that are relevant to your interests. These tools help us analyze Site usage and measure the effectiveness of our marketing campaigns. Through these services, we may collect information including but not limited to the collection of device-specific details, log and usage data, location information, cookie-related data, and visitor behavior and information patterns. The information generated about your use of the Site (including IP address) is transmitted to Google. Google uses this information to evaluate the Site performance, compile statistical reports on Site activity, deliver targeted advertisements, including in search results, banner ads on third party websites, and other formats. We use this information to improve our Site and tailor content and advertising to your interests. For more information, you can view Google’s privacy policy at https://policies.google.com/privacy, and you may opt out of your data being used by Google Analytics at https://tools.google.com/dlpage/gaoptout/.
Online Tracking. This Site does not respond to “Do Not Track” signals.
Cookies
Like many websites, we use Cookies on our Site. Cookies can help us in many ways, for example, by allowing us to tailor the Site to better match your interests. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. We use essential cookies and analytics cookies (Google Analytics).
You can manage cookies through your browser settings. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. If you would like to obtain more detailed information about types of cookies, how they are used, and how you can manage your cookie preferences, you may want to visit www.aboutcookies.org or www.allaboutcookies.org. You may delete cookies that are already on your computer, and stop cookies from being accepted in the future, by referring to your manufacturer’s instructions by clicking “Help” in your browser menu. You can also opt out of a third party vendor’s use of cookies by visiting www.networkadvertising.org/choices or http://optout.aboutads.info.
How We Disclose Personal Information
We do not sell Personal Information, but in certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- Service Providers/Processors: We share personal information with vendors or other third parties that process information on our behalf to provide the Services (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping), including Klaviyo (email processing), Google (analytics and advertising), Shop App (payment processing) and Acumatica (ERP system) to provide services and advertise to you.
- These business and marketing partners use your information in accordance with their own privacy notices, which are linked below. We may share your Personal Information with our lawyers and other professional advisors who need your Personal Information to provide services to us.
- Consent or Direction: We may disclose Personal Information when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- Affiliates and Corporate Group: We may share Personal Information with our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- Legal and Business Transactions: We may share Personal Information in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. If we sell, transfer, or merge parts of our business, or if we buy or merge with another business, we may share your Personal Information, and the new owners may use your Personal Information as set forth in this Privacy Policy. We may also share your Personal Information when we believe in good faith that disclosure is necessary to protect or rights or property, protect your safety or the safety of others, or investigate fraud.
Our service providers process personal information on our behalf and in accordance with applicable data protection laws. We have, in the past 12 months disclosed the following categories of personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data |
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
As explained above, we use Google Analytics to provide website analytics and advertisements, and so Personal Information may be disclosed to Google for that purpose. You can read more about how Google uses data at this link: http://www.google.com/intl/en/policies/privacy/partners.
Third-Party Service Provider Notices
We use Klaviyo to manage email marketing campaigns, newsletters, and related analytics. Personal information you provide (such as your name, email address, and engagement data) may be disclosed to Klaviyo for these purposes. Klaviyo acts as a service provider under California law and as a data processor under GDPR. For more information, please review Klaviyo’s Privacy Notice at https://privacy.klaviyo.com/policies/?name=klaviyo-privacy-notice.
We use Shop App to facilitate secure payment processing for purchases made through our website. When you make a payment, personal information such as your name, billing address, payment details, and transaction history may be shared with Shop App to complete your transaction. Shop App acts as a service provider under California law and as a data processor under GDPR. For details, see https://shop.app/legal/privacy.
We use Acumatica as our enterprise resource planning (ERP) system to manage business operations, including order fulfillment, inventory, and accounting. Personal information related to your purchases, account details, and communications may be processed by Acumatica for these purposes. Acumatica acts as a service provider under California law and as a data processor under GDPR. For more information, visit https://www.acumatica.com/privacy-policy/.
Advertising and Marketing (Past 12 Months)
We do not sell personal information. We have shared personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites